Terms of service

TERMS OF SERVICE

Effective Date: January 2026

These Terms of Service ("Terms") govern your access to and use of the Golden Fragrance website, products, and services (collectively, the "Services"). By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you may not use this website or purchase our products.

1. Company Information

Golden Fragrance is an independent online retailer specializing in the sale of genuine fragrance and beauty products.

We operate under a third-party fulfillment and distribution model. Products may be shipped directly from our supplier partners. Golden Fragrance does not manufacture any products listed on this website and does not claim affiliation with any brands unless explicitly stated.

2. Eligibility & User Responsibilities

By using this website, you represent and warrant that:

- You are at least 18 years of age or the age of majority in your jurisdiction
- You have the legal authority to enter into binding agreements
- All information provided by you is accurate and current
- You will not engage in fraudulent, abusive, or unlawful activity

3. Products & Availability

All products are subject to availability and may be modified, substituted, or discontinued without notice.

Product images are for illustrative purposes only. Packaging, labeling, and presentation may vary depending on supplier fulfillment.

Golden Fragrance makes reasonable efforts to ensure accuracy but does not guarantee that all product descriptions are error-free.

4. Pricing & Payments

All prices are listed in USD and are subject to change without notice.

Payment must be received in full before order processing. Transactions are processed through secure third-party payment providers. Golden Fragrance does not store full payment credentials.

5. Order Acceptance & Cancellation

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including but not limited to cases involving:

- Suspected fraud or unauthorized activity
- Pricing or system errors
- Inventory discrepancies

Orders cannot be canceled once processing or fulfillment has begun.

6. Shipping & Risk of Loss

Shipping timelines are estimates and are not guaranteed.

Orders may be fulfilled by third-party suppliers and shipped from different locations.

Risk of loss transfers to the customer upon confirmed delivery by the carrier.

Golden Fragrance is not responsible for delays, lost packages, or damages caused by carriers or external logistics providers.

7. Returns & Refunds

All sales are final unless otherwise stated in the Return & Refund Policy.

We reserve the right to deny refund requests that do not comply with our stated policies.

8. Product Use & Disclaimer

Fragrance products may contain ingredients that could cause sensitivities or allergic reactions.

Golden Fragrance makes no medical or therapeutic claims.

Customers are responsible for reviewing product details and using items at their own risk.

9. Intellectual Property

All website content is owned by Golden Fragrance or its licensors and is protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

10. Third-Party Brands & Trademarks

Golden Fragrance is not affiliated with, endorsed by, or authorized by any fragrance brand or manufacturer unless explicitly stated.

All trademarks, brand names, and logos are the property of their respective owners and are used solely for identification purposes.

11. Fraud, Chargebacks & Abuse

We actively monitor transactions for fraud.

By completing a purchase, you agree not to initiate unjustified chargebacks or payment disputes.

Any abuse of payment systems may result in:

- Account suspension
- Order cancellation
- Legal action where applicable

12. Limitation of Liability

To the fullest extent permitted by law, Golden Fragrance shall not be liable for any indirect, incidental, or consequential damages.

Total liability shall not exceed the amount paid for the product in question.

13. Indemnification

You agree to indemnify and hold harmless Golden Fragrance and its affiliates from any claims arising from misuse of the Services or violation of these Terms.

14. Governing Law

These Terms shall be governed by the laws of the United States and the applicable state of business registration.

15. Marketing & Advertising

Golden Fragrance uses third-party platforms for advertising and promotion.

We are not responsible for:

- Platform errors or ad restrictions
- Tracking discrepancies
- Third-party data inaccuracies

Promotions may be modified or canceled at any time.

16. SMS Messaging Terms

By opting in, you consent to receive SMS messages including order updates and promotions.

Message frequency may vary. Standard carrier rates may apply.

You may opt out at any time by replying STOP.

Consent is not a condition of purchase.

17. Modifications

We reserve the right to update these Terms at any time. Continued use constitutes acceptance.

18. Contact

support@goldenfragance.com