Privacy policy
PRIVACY POLICY
Last updated: January 2026
Golden Fragrance ("we," "us," or "our") operates this website and online store (the "Services") to provide customers with a secure and transparent shopping experience. Our Services are hosted by Shopify, which enables order processing, payment handling, and operational infrastructure.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
By using our Services, you acknowledge and agree to this Privacy Policy.
1. Personal Information We Collect
We collect personal information necessary to operate our business and provide services:
Contact Information:
- Full name
- Billing and shipping address
- Email address
- Phone number
Transaction Information:
- Order details and purchase history
- Payment confirmation (processed via third-party providers)
We do NOT store full credit card details.
Account Information:
- Login credentials
- Preferences and settings
Behavioral & Usage Data:
- IP address
- Device and browser information
- Website interactions
Communications:
- Messages sent via email, SMS, or support requests
2. How We Collect Information
We collect information:
- Directly from you (orders, forms, account creation)
- Automatically via cookies, pixels, and tracking technologies
- From third-party partners (payment processors, analytics, advertising platforms)
3. How We Use Your Information
We use your information to:
- Process orders and fulfill purchases (including through third-party suppliers)
- Provide customer support
- Improve website functionality and user experience
- Detect and prevent fraud or unauthorized activity
- Send marketing communications (where permitted by law)
4. Fulfillment & Third-Party Suppliers
Golden Fragrance operates using third-party fulfillment partners.
To complete your order, we may share necessary information (such as name, shipping address, and order details) with trusted suppliers and logistics providers strictly for order processing and delivery purposes.
5. Advertising & Tracking Technologies
We use cookies, pixels, and similar technologies (including Meta Pixel, Google Ads, and other platforms) to:
- Measure performance of marketing campaigns
- Deliver personalized advertisements
- Improve conversion and user experience
These technologies may collect browsing behavior and interaction data.
You may control cookies through your browser settings.
6. SMS & Marketing Communications
By providing your phone number and opting in, you consent to receive SMS communications, including:
- Order updates
- Customer support messages
- Promotional offers
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
Consent is not required to complete a purchase.
7. How We Share Information
We may share personal information with:
- Shopify (hosting and commerce infrastructure)
- Payment processors
- Shipping carriers and fulfillment partners
- Marketing and advertising platforms
- Analytics providers
We do NOT sell personal information for direct monetary gain.
Information may also be disclosed:
- To comply with legal obligations
- To enforce our policies
- In connection with business operations or transfers
8. Data Security
We implement reasonable technical and organizational safeguards to protect your data.
However, no system can be guaranteed to be 100% secure.
9. Data Retention
We retain personal information only as long as necessary for:
- Order fulfillment
- Legal and tax obligations
- Fraud prevention
10. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Request corrections or deletion
- Opt out of marketing communications
To exercise your rights, contact us at the email below.
11. Children's Privacy
Our Services are not intended for individuals under 16 years old.
We do not knowingly collect personal data from minors.
12. International Data Transfers
Information may be processed outside your country using legally compliant safeguards.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Continued use of the Services constitutes acceptance of updates.
14. Contact Information
Email: support@goldenfragance.com
Address: 971 U.S. Highway 202 N, Suite N, Branchburg, NJ 08876, United States