Contact information

Customer Support

GoldenFragance is here to help with questions about products, orders, shipping, tracking, returns, and store policies.

Email: support@goldenfragance.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Response Time: Within 1–2 business days.

Order Inquiries
Please include your full name, order number, and the email used at checkout so we can assist you faster.

Shipping and Tracking
Tracking may take up to 72 hours to update after a shipment is processed by the carrier. Please review our Shipping Policy for more information.

Returns, Refunds, and Cancellations
Please review our Return and Refund Policy for eligibility, time limits, and instructions.

Security
For your protection, never send passwords or full payment-card information. Customer support is available through the contact form and the email address listed above.