Contact information

At Golden Fragrance, professionalism, transparency, and timely communication are core to how we operate. Our support team is available to assist with order-related inquiries, general questions, and policy clarifications.

Please review our Policies pages prior to contacting us, as many common questions regarding shipping, returns, and order processing are addressed there.

Customer Support

Email: support@goldenfragrance.com
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (Eastern Time)

We aim to respond to all inquiries within 24–48 business hours. Response times may vary during peak periods, holidays, or promotional campaigns.

Order Inquiries

When contacting us regarding an existing order, please include the following information to ensure faster assistance:

  • Full name used at checkout

  • Order number

  • Email address associated with the order

  • A brief description of the issue

Incomplete requests may result in delayed responses.

Shipping & Delivery Questions

For questions related to shipping status, delivery confirmation, or tracking updates:

  • Please allow up to 72 hours for tracking information to update after shipment

  • Orders marked as delivered by the carrier are considered fulfilled

Additional details are available in our Shipping Policy.

Returns, Refunds & Cancellations

Due to the nature of fragrance products, all sales are final. For detailed conditions regarding damaged or incorrect items, please refer to our Refund & Return Policy.

Business & Partnership Inquiries

For wholesale, supplier, media, or business-related inquiries, please contact us via email with a clear subject line outlining the nature of your request.

Golden Fragrance does not accept unsolicited proposals or marketing solicitations.

Legal & Compliance Communications

Official legal notices, compliance inquiries, or policy-related correspondence must be submitted in writing via email. These requests are reviewed internally and responded to as required by applicable law.

Important Notice

Golden Fragrance does not provide customer support via social media direct messages. Any messages sent through third-party platforms may not receive a response.

For your security and privacy, always contact us directly using the email address listed above.

By contacting Golden Fragrance, you acknowledge and agree to our Terms of Service and applicable Policies.